You can order on-line 24/7, or, call 1-800-659-9240 or 281-451-4434 Mon-Sat. 9 a.m. to 8 p.m., Sun. 1-6 p.m. Central Standard Time. For more information on customizing your order, visit: How To Order.
The standard time is 3-7 days for embroidery, when you choose UPS Ground shipping. Depending on how long it takes UPS ground to ship to your state from Texas, it will be 1 to 7 days before you receive your purchase. This means a gift that is not a RUSH could get to you anywhere from 4 to 14 days, depending on how busy we are, and how far your state is from Texas.
If you prefer a faster delivery time, just select RUSH Shipping. In this case, we will embroider and ship your gift within 1-2 business days. We will ship the fastest way, to get your package to you, on the date provided. If time is very short, and the standard rush pricing does not cover the cost, we will call or e-mail to let you know.
Orders to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses and U.S. Territories will be shipped by USPS Priority Mail or Parcel Post. There is usually no extra charge for this. USPS does not provide tracking numbers, except on Express shipments. Please add time to our normal shipping process, as we must take the packages to the US post office for shipping. We prefer to ship to a proper US street address (not PO box) whenever possible so that we may ship by UPS. UPS provides insurance, tracking information, and they pick up here everyday.
If your gift is being shipped International, there will be an extra shipping charge. Please select RUSH shipping to help cover the extra cost. If this still does not cover the cost, we will e-mail you. These gifts will be taken to the USPS and shipped the most economical way, unless you need your gift delivered by a certain date. Please let us know the date you need the gift to arrive.
If you have a special request, please call and we will try and accommodate. Questions? Call us 1-800-659-9240.
Yes, if you don’t see the item your looking for, please call 1-800-659-9240 (1-281-451-4434) or e-mail us and we will see if we can get it for you.
Yes, one free 3 letter monogram or one name is included.
Yes, call 800-659-9240 (1-281-451-4434) for pricing.
Yes, we monogram all items in house, with great attention to detail.
Yes, your personal information is sent to Paymentech for secure processing.
Yes – on most items. Call us at 1-800-659-9240 for details.
Color of embroidery threads vary. Example, like pink, medium pink, hot pink, mean different things to different people. We will make appropriate color choice for the product.
Size of the monogram is determined based on the amount of stitching required and the amount of space available for stitching on the product.
Note: Please be flexible, and trust our years of experience in personalizing gifts.
CVV2 is an important security feature for credit card transactions on the Internet and over the phone. “CVV” stands for “Card Verification Values” (Discover Card calls it the “Cardmember ID”) It is the tree-digit number printed in the signature space on the back of most credit cards, such as Visa, MasterCard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number. It is the four-digit number on the front of American Express cards. It is printed (flat) not embossed like the card number. The CVV2 number enhances fraud protections and helps to validate two things:
- The customer has the credit card in their possession.
- The credit card number is legitimate
The business was downsized in 2001, from a retail shop owned in and operated for 14 years. We have operated Custom Gifts & Monograms from a shop in our home since 2001.
Yes, via the USPS. Please select RUSH shipping to possibly cover the cost of international shipping. Also, indicate if you want delivery by a specific date. If RUSH does not cover the International shipping cost, we will e-mail you regarding the added cost.
We are located in Cypress, Texas, USA